Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,230 Reviews)
Rating breakdown 126,230 reviews
5 Stars
84,701
4 Stars
23,012
3 Stars
7,917
2 Stars
4,232
1 Star
6,368
85%of customers recommend this product.
(
39,263 out of
46,074)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Kers2
Verified Purchase:Yes
I have used this software for the last 8 years. It is easy to use and I will continue to use it.
Great product!
Response from HRBlockBy Kira, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Paul Z2
Verified Purchase:Yes
The font is too small for us old people. I got stuck on the data review screen, it wouldn't let me advance. It is not clear as to what the form 6781 question means.
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DebfromUtica
from Utica, NY
Verified Purchase:Yes
I've used this software for 3 years now. It gets the job done. However, in the attempt to 'idiot-proof' the software, it has become cumbersome and finding input screens has become more challenging. I know where I want to put a number on a return so when I have to walk through 3 screens to get it there, I get annoyed at the waste of time necessary to do so. The software works well... the input screens are becoming burdensome.
Cons: Time consuming
Value
4
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GeneDifferent Gene
from Derby
Verified Purchase:Yes
I tried the first time to see if I could file for free, as the return was simple. Had an awful time getting anything transferred from last year's return or even getting out of new return to purchase the one I needed. Tried calling Block for help with no results.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: LouT
Verified Purchase:Yes
I’ve been using H&R for over 15 years. It works great for me.
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pat23OffLine
from Georgia
Verified Purchase:Yes
I have been using HR Block Tax Software for decades and have found it very useful. A few years back, I tried transitioning to their On-Line version, but did not find it as user friendly - so this year I went back to using the Off-Line version. I do like the idea of having my Returns stored in the HRBlock Cloud Site - so I post my docs and Off-Line Return to my On-Line account for future reference - so I get the best of both!
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 2024State
Verified Purchase:Yes
I purchased the Deluxe plus state tax program and I'm happy with the ease of using the program. However, I also paid to electronically file the state program. I see that both the federal and state returns have been accepted but I can only get details on the federal return. I cannot get the confirmation details on the state return. The "check status" is only next to the federal return. This is disappointing since I paid an extra fee to file the state return.
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Kev0
Verified Purchase:Yes
it works fine IF you don't have questions! Trying to use their chat bot is like talking to a post.
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock