Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,500 Reviews)
Rating breakdown 123,500 reviews
5 Stars
83,154
4 Stars
22,344
3 Stars
7,623
2 Stars
4,105
1 Star
6,274
85%of customers recommend this product.
(
37,582 out of
44,169)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Hammerz
Verified Purchase:Yes
For the most part the software is easy to use. I found it frustrating that we had paid more in taxes than we owed, yet I still had to go through the underpayment penalty analysis.
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CapeCodder
Verified Purchase:Yes
Very detailed program - guides you through all the intricacies of tax return filing.
A little weak on explaining IRA contributions in the same year you take a withdrawal are accounted for.
A little weak on explaining IRA contributions in the same year you take a withdrawal are accounted for.
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Junkman123
from Duluth mn
Verified Purchase:Yes
I have used h&r for the past 3 years works great,great price easy to use
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used the H&R Program for the last 10 years and I have never been disappointed. It is easy to use and very accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Downloadable software needs a little more work...
on March 26, 2025
Posted by: rr677
from Denver, CO
Verified Purchase:Yes
Kind of a clunky user-interface overall, and seemed to have a lot of bugs this year with simple software-update mechanisms and such. Would sy there was an update, then after updating, would say that update is there again and needs to be installed. Help text online did not resolve the problem. My Deluxe software, which included the state software, would not let me get the state software without paying, so I had to call the help line. They helped out very well, but this should not have been a problem in the first place. Otherwise, the software did my taxes acceptably well, I guess. One never really knows if it got everything right or not.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: edavis
Verified Purchase:Yes
I was disappoinsted when I could not get an answer/clarification with regard to the PIN i was asked to insert during the filing process and an IP PIN that was provided early in the year by the IRS. The HRB pin was five gits and the IRS pin is six so they are not interchangeable. All I was told was to call the IRS. Turns out that a simple search in the HELP area pointed me to the place to insert the IRS 6-digit pin is in the Profile area. Since I don't remember being asked for it and 'm not sure but I think this is in the individual profile area that may be automatically completed during the the information transfer from the previous return.. After filling this in and completing the HRN entry in during the filing procedures, my return was accepted. The instructions provided after earlier rejections do not answer the questions.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Woody55
from Pennsylvania
Verified Purchase:Yes
I've used H&R Block Tax program for years and have always been very happy with it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: green47
Verified Purchase:Yes
I have enjoyed the HRB software for a couple of decades and have found it productive...that is until the current version. My return has been rejected by the IRS 4 times and there has been no (human) help to rectify the issue. I just find myself sending to two robots: the HRB one and the IRS one.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock