Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(124,879 Reviews)
Rating breakdown 124,879 reviews
5 Stars
83,945
4 Stars
22,696
3 Stars
7,762
2 Stars
4,154
1 Star
6,322
85%of customers recommend this product.
(
38,427 out of
45,114)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
4
First time Let down using since Softwareinception
on March 25, 2025
Posted by: Pb78
Verified Purchase:Yes
Have used the H&R Block software for years, but this year I had a question Regarding a question and could not chat or find the answer I had to actually go out and look out on the Internet. This is the first year I was surprised and a little disappointment in the program.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Have used this software for many years, It is easy to use. Additional cost to exile state returns only drawback.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
Have been using for years and makes it easier year of year.
Only complaint is inability to pull the brokerage transactions directly. Did not work or Chase, Fidelity and couple of others
Only complaint is inability to pull the brokerage transactions directly. Did not work or Chase, Fidelity and couple of others
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: vcs1225
from Virginia
Verified Purchase:Yes
Corrupted install leading to an endless update loop; the included state install did not work. Online support did help but the hassle was not worth the small cost savings. Has gotten buggier each year. This was year the final straw.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bad experience this year
Verified Purchase:Yes
The purchasing of an additional state software was not good. Received error several times during the (unsuccessful) download process but the program charged the credit card three times. It was a difficult and very time-consuming process to request a credit for the incorrect charges. The customer tracking methodology is awful; it references an email but doesn't know which one (purchaser, preparer, or tax return).
Response from HRBlockBy Andrea, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland Or.
Verified Purchase:Yes
I've been using this tax program for years. It's more difficult to follow and know what to do this year. I'm going to look into the other tax program for my 2025 tax prep next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: anglim7
Verified Purchase:Yes
This year, the HRB tax program did not request one's IRA account balance as of the last day of the year. They have in past tax years. The govt website lays out why they need this data. I'm anticipating this will become an issue that HRB clients are going to have to resolve with IRS after Apr 15th. Not what helpful.
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Praise from a 25-year-user Professional Programmer
on March 26, 2025
Posted by: Anonymous
from San Diego CA
Verified Purchase:Yes
I am a software developer. I have been using this product every year for 25 years. For a lot of software products and websites, as a professional software developer, I am quickly super-critical about the frustration I have with sloppy, non-intuitive, error-prone applications. However, with this software, I have long been impressed that it is intuitive, the Help actually helps, the GoTo takes you where you need to go, and I have NEVER encountered even ONE run-time error. My children know that when I praise things, it is really because I think they are worthy of praise. They understand that just-good-enough is not good enough to warrant praise.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock