Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,380 Reviews)
Rating breakdown 123,380 reviews
5 Stars
83,084
4 Stars
22,317
3 Stars
7,608
2 Stars
4,099
1 Star
6,272
85%of customers recommend this product.
(
37,513 out of
44,091)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: MDN5
Verified Purchase:Yes
I have used H&R Block Deluxe for many years and loved it. However, the portion that deals with the K-1 form is terrible and doesn't match and is extremely difficult to fill out. After 20+ years I still don't have a clue whether I'm completing it correctly or not.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Herbta
from AL
Verified Purchase:Yes
I still get upset entering the same thing every year when it's suppose to transfer everything from last year. I also get upset at why there's questions on the state form asking about something entered on the federal form. It should all transfer over.
Pros: Fast
Cons: Hard to prepare
Value
4
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: dond66
from Bradenton, FL
Verified Purchase:Yes
Glad that I Purchased this product. Feel assured that my taxes have been calculated and submitted properly.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
Two problems with fed info transferring to Alabama return. And no way to contact you to explain the situation. I would think you would appreciate knowing you had mistakes in your software. And I’m sure that most Alabama residents would not be aware that they were paying extra taxes.
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cola, SC
Verified Purchase:Yes
A user--friendly, menu-driven, annually-updated, software package that I've been using for years, with no complaints.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lauren 89
Verified Purchase:Yes
I have been using H&R Block software for more than a decade. It is user friendly and very helpful. Thank you!
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RL16
from Massachusetts
Verified Purchase:Yes
Very disappoint in this year’s software. I’ve used H&R Block Deluxe +State software for years and years and never had a problem UNTIL this year. The program just wouldn’t “save”. I’d work on it for a couple of hours, try to save it and then when I went back to open it, all the work I’d done had disappeared.I tried redoing it a couple more times with the same result: not saving newly entered data. Finally, I called the H&R Software customer help and the woman said others had had the same problem. I spent over an hour on the phone with her and we seemed to figure out a work around and it seemed to work so I finished and e-filed; but, then there was an error message after e-filing and when I went back to correct the error, the “saved" data was gone again so I had to start again and re-e file. It finally went through but cost me “pulling out my hair” and tons of wasted hours entering then reentering data just to get it e-filed. I’m only hoping that when I import this year’s data into next year’s software, these problems don’t rear their ugly head once again. Maybe I need to try TurboTax next year??
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Ease of access, accessibility not great-text size
on March 25, 2025
Posted by: Mtkabiker
from Minnesota
Verified Purchase:Yes
The tax software works fine but the text is small and lettering color is grey so it can be hard to read. The screen layout doesn't support increasing the font size very well because the NEXT button and some of the text disappears off the right side of the screen as thentext size increases. If you have K1s, it can be hard to figure out where to input the data, but that may be true with Turbo Tax as well
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock