Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(124,488 Reviews)
Rating breakdown 124,488 reviews
5 Stars
83,730
4 Stars
22,593
3 Stars
7,724
2 Stars
4,138
1 Star
6,303
85%of customers recommend this product.
(
38,192 out of
44,853)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: ETD659
Verified Purchase:Yes
Have been using this product for nearly ten years and it continues to be valuable. The program makes doing my taxes stress free.
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from KY
Verified Purchase:Yes
Would have given 5 stars for Federal and Illinois tax returns. However, very disappointed in the KY state tax return for part time residents. I am retired military and retired civil service and nothing in the instruction talked about the schedule P exclusion for retired income received for federal employees before 1988. If I had not been aware of the exclusion, I would have paid over $2,000 more in taxes.
Cons: Doesn't maximize refund, Hard to prepare
Value
4
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I'm sure it would be better if I didn't have to constantly have to retry. Somehow I finally was able to save my return.
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: KC212
from New York
Verified Purchase:Yes
I have used the program for years and it continues to serve me well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Software error
Verified Purchase:Yes
No problems last 10 years or so; however, this time my return was rejected a few times because on IP pin. My son got a pin. I did not. On you software, the questions regarding the IP pin for ‘you or a family member’ are confusing.it cost me additional time and aggravation .
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 24, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 6549
from Michigan
Verified Purchase:Yes
It was fairly easy to use. I had some difficulty getting my financial files to upload.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rock Hill, NY
Verified Purchase:Yes
Every year I buy this product and every year I am never disappointed with the product and the ease of use.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Very easy interview process, like having a live person in front of you.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock