Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,380 Reviews)
Rating breakdown 123,380 reviews
5 Stars
83,084
4 Stars
22,317
3 Stars
7,608
2 Stars
4,099
1 Star
6,272
85%of customers recommend this product.
(
37,513 out of
44,091)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from St. Louis, MO
Verified Purchase:Yes
I use H&R Block software every year for myself and family. I have retirement accounts, interest, efficiency upgrades, donations, and this year an inheritance. I recommend it to all my friends and family over turbo tax.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 284Rich
Verified Purchase:Yes
For the second consecutive year the softeare would not import the prior years tax/financial info from Fidelity although it stated it was connected and click to import. Also, I filed the guarnteed return for $270 and 4 days later recieved a direct Bank deposit for only $215. No explanation given for reduced amount
Pros: Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Walee
from Chicago
Verified Purchase:Yes
Have used HR Block on my computer for the last ten years. Usually no problems, this year I had print problems on my Mac, otherwise things went well.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Double billing
on March 21, 2025
Posted by: MikeSa651
from Leesburg, GA
2nd time they've double billed my credit card. Might use then again next year but this is the last time I allow them to bill my credit card. Last time I had to dispute because there was no one to talk to. Still investigating if I can contact anyone
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cc454
Verified Purchase:Yes
The federal software was very good, no problems. The state software was unusable because the conversion of federal data to state data was incorrect.
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
H&R Block Deluxe may delete the tax file unexpect.
on March 21, 2025
Posted by: Anonymous
from Brea, California
Verified Purchase:Yes
It is easy to use in general except there is a major bug that may deleted the tax file unexpectedly.
I set the tax file write protect when I was done with the work, then I updated the software later. At the end of the update, it attempted to save the unchanged tax file back but failed because the file was write-protected. However, the tax file was deleted by the software unexpectedly, and I need to start over the work again.
I set the tax file write protect when I was done with the work, then I updated the software later. At the end of the update, it attempted to save the unchanged tax file back but failed because the file was write-protected. However, the tax file was deleted by the software unexpectedly, and I need to start over the work again.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Excellent software and support. Problems with code
on March 21, 2025
Posted by: Jardinera52
from Longmont, Colorado
Verified Purchase:Yes
I liked the software. However, when I missed the first chance to file my state return electronically, there was no way to go back and do that without paying a second time to have the federal taxes filed. I did not want to do that. The help line spent a lot of time on this trying to help me and I really appreciate it. Your platform need some correction coding. Also, the field where you sign into your bank to import accounts needs to accomodate more characters. We are using longer passwords these days, and this kept me from being able to import.
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: RCS34
from Denver, Colorsdo
Verified Purchase:Yes
This is my 10+ year of using H&R Blick’s software for my taxes and it is great and very straightforward to use.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock