Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(121,416 Reviews)
Rating breakdown 121,416 reviews
5 Stars
81,905
4 Stars
21,875
3 Stars
7,401
2 Stars
4,025
1 Star
6,210
85%of customers recommend this product.
(
36,345 out of
42,781)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Noname21122
Verified Purchase:Yes
Instructions were poor. There were several places I had alerts but they were never explained why they were being flagged. There were also several instances where the software said other forms might need to be completed but forms and instructions were not part of the software. Why did I buy your software if you are not going to include everything.
This is first year I have used H&R software after using Turbo Tax for many years. If Turbo Tax works out their distribution issues I will be returning to them next year.
Also, tried using chat to resolve some of these issues only to be told they couldn't help and I needed to see a tax professional. I thought that is what these people were?????
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Farmington CT
Verified Purchase:Yes
I have used this tax product since its original inception in 1991-92 with considerable success and convenience every year. My only criticism of the current version (2024) is that I would have preferred that the offer to have my return checked over and filed by an HRBlock advisor was made known before I finished my returns and had filed them
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Simple tool for taxes, but still just a program
on March 13, 2025
Posted by: Guy in New York
from Schenectady NY
Verified Purchase:Yes
Had an issue with something I put in and then had to remove. After deleting it from the interface, it was still on the forms. It took a couple passes to get it off and clear the error
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 13, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Delray Beach Florida
Verified Purchase:Yes
I have been using H & R Block software for about 15 years and I have been very happy with the results.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Jim9491
from South Dakota
Verified Purchase:Yes
I bought software as I have for more than 10 years. I found last year that I couldn't electronically file as I had some complications with a K1 and filed on paper. This year I tried to file electronically but got rejected by IRS and the software couldn't tell me what to correct so they would accept. They kept having me go to the IRS to tell me specifically why. I ended up filing on paper again. Will I purchase next year????? I like the idea that one can change entries to determine best path to complete.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Baddogbk
from CT
Verified Purchase:Yes
Been using this software for 30 years. Fast, easy, and great results. Five free e-filings is a great bonus.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: dal01
from Palm Coast, Fl
Verified Purchase:Yes
Not 5 stars due to a confusing sequence of questions I shouldn’t have had to encounter. when I told the interview that I had received MORE than my required RMD for my Thrift Savings Plan distribution for 2024, it still forced me through confusing questions about payments during the “grace period window” which were confusing because I didn’t have to make any of those payments since my RMD was fully satisfied long before the end of the year. I hadn’t had to go through that confusion for the 2023 or any prior year, so why did it take me down a bunny trail for 2024?
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 13, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ParkView, Iowa
Verified Purchase:Yes
I have been using HR Block Software for my taxes since its inception. It is easy to use and quickly walks you through the tax process. The Donation software is great, but I wish it had a feature to enter the next year donations throughout the year as you donate. This is the most labor-intensive part of the program and having it completed for download into the new tax season would be a great feature.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock