Have used your software every year for at least the last five years. Getting closer to retirement and having to report more things (1099-R) and find that your software keeps it simple and straightforward.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Bought last week, came from turbo tax. The program needs to be a little friendlier. How to correct... there are 3 steps, and it might not be adjusted.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
I've been using your software for over 20 years and this is the worst year for your software. The accuracy review says I am old enough for social Security and requires me to enter my social security income, I am not drawing social Security even though I'm old enough that needs to be fixed in your software
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.