Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,500 Reviews)
Rating breakdown 123,500 reviews
5 Stars
83,154
4 Stars
22,344
3 Stars
7,623
2 Stars
4,105
1 Star
6,274
85%of customers recommend this product.
(
37,582 out of
44,169)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
3
OK, but not the most user-friendly or explanatory
on March 11, 2025
Posted by: SBKLDS
from Tucson, Arizona
Verified Purchase:Yes
I've used this for several years. I would like more detailed explanations about some of the expenses/credits, etc. There is usually only a 1-2 sentence explanation. It also doesn't automatically download most of my accounts, so I have to do them manually---Vanguard, Capital One, for example. The program isn't very user-friendly, and it's taken me some time to figure it out. I wish I could select the specific pages I want to print, rather than being limited to a "filed" or "worksheet" copy.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Vinny 43
from Martinsville, Va
Verified Purchase:Yes
I have used HR tax programs for 30 Years. Always totally accurate and easy to use. Nowdays it is a cinch since standard deduction is so high.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Tommytaxer
Verified Purchase:Yes
good software i use it every year does what you need it to but and not hard to use. HOWEVER... the upsell attempts are getting worse and worse if you dont quit trying to sell me crap while i do my taxes turbo tax here i come.
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Can not print or save your tax return!
on March 11, 2025
Posted by: Peterx
from Florida
Terrible product you have to pay money for it.
After I filed my tax return, I tried to print/save a copy for records. But it neither allow you to set/select a printer, nor for a PDF file. I tried restart PC, printer, closed all apps, turn off all blockers, anything I can think for few hours. It were totally failure. Ridicules products!
After I filed my tax return, I tried to print/save a copy for records. But it neither allow you to set/select a printer, nor for a PDF file. I tried restart PC, printer, closed all apps, turn off all blockers, anything I can think for few hours. It were totally failure. Ridicules products!
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: klg_at_large
from San Francisco, CA
Verified Purchase:Yes
I have been using HR Block for literally decades. It makes it very easy year-to-year with import. I've watched my partner using Turbotax and find the HR Block interface superior. I would like an ability to more easily get summaries of important numbers (income, IRA distributions, including RMD) so I could double check the bottom lines of my entries. Another improvement would be the Back button allowing one to go back one screen - it often takes you back to beginning of the section.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: mileswatch
from GA
Verified Purchase:Yes
Been using H&R Block tax preparation software for many years now and I've found it to be everything I needed to reliably get my taxes done with maximum returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Hummer949
Verified Purchase:Yes
For the most part, program works well. However, I had to override pervious year AGI. Now program will not pass Accuracy review. Although Accuracy review tells me the field is overridden, there is no way to tell the program "This is OK, accept the overridden field.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Utah
Verified Purchase:Yes
We've used H&R Block for years. It is so easy to use and I love that you can import the previous year's return. The software can walk you through buying/selling a home, having kids, rentals, charitable donations etc. I've always felt very confident doing taxes with H&R Block.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock