Very easy to install and keep software up to date. All needed paperwork (Interest, Brokerage statements etc.) were downloadable from the internet. No detailed typing on my part. Note: I am retired. I never owned a business or the like. So my return is pretty straight forward.)
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I have used H&R Block software for a number of year, but this year's version of my state's tax software has a large error, where it will not populate my credits, and so I will probably be manually filing my state taxes this year!
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I do not assign 5 stars. If I do it will lead you to believe that no improvement is needed.
The program logging out is confusing. It should clearly say 'save current version with changes, or previous version'
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.