Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(120,657 Reviews)
Rating breakdown 120,657 reviews
5 Stars
81,411
4 Stars
21,725
3 Stars
7,342
2 Stars
3,993
1 Star
6,186
85%of customers recommend this product.
(
35,882 out of
42,261)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
1
Terrible software for Mac user. Do not buy it.
on March 10, 2025
Posted by: Anonymous
from Spokane, WA
Verified Purchase:Yes
This is the first time that your software for Mac was terrible. It kept crashing frequently. It took 6-7 attempts to complete a section. Next year I am not likely to buy it.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from SEVERANCE, CO
Verified Purchase:Yes
I HAVE USED THIS SOFTWARE SEVERAL YEARS AND IT IS WONDERFUL.AND EASY TO USE.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Do income taxes for yourself on own home computer
on March 10, 2025
Posted by: mcpapa64
from Idaho
Verified Purchase:Yes
I prefer to do my own taxes on my computer at home on my time as I get to it, not online, not in somebody else's office. This software is good for doing that.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: KR 22
from Mauldin, SC
Verified Purchase:Yes
I’ve used the software for years. It’s fairly easy to use but I do get stuck sometimes. The chat is helpful
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: 3845
Verified Purchase:Yes
Last year was much easier to understand and prepare my income tax.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Pesky
from Fredericksburg, Va
Verified Purchase:Yes
the activation code that is needed for the free e-file has been a rocky process. I have had to call twice to use the code twice. The second time I was on the phone for half an hour. Don't know if it'll work for the e-files 3-5. Easier in other years.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent software, improvement suggestions imposs
on March 10, 2025
Posted by: Pete94
from Michigan
Verified Purchase:Yes
1. In many of the screens for entering data (e.g. 1099-DIV, 1099-R, etc.) very often there are multiple entries for the same company, just with a different account number and/or owner. On the opening screen for that entry, all the previous year’s entries are shown, but there can be (in my case) 4-5 from the same company. The only way to pick the correct one to enter or edit, is to open each one until the correct one is found.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Grand Rapids Mi
Verified Purchase:Yes
I have been using HRBlock Delux for at 8 years and I have never had a problem that it couldn't solve. I was looking for your reminder to buy it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock