Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(120,379 Reviews)
Rating breakdown 120,379 reviews
5 Stars
81,230
4 Stars
21,666
3 Stars
7,324
2 Stars
3,982
1 Star
6,177
85%of customers recommend this product.
(
35,720 out of
42,082)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Bobbyjohn
Verified Purchase:Yes
I bought this several weeks ago. It's a easy informational app to do your taxes.
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience with H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Plain Negligent Federal and State Software Errors
on March 7, 2025
Posted by: Blockheaded
from Olathe, KS
Two glaring errors or bugs I experienced with this years' software. #1 This software does not correctly handle when your mortgage is sold and you have two mortgage interest and property tax forms. The software doesn't handle it and worse is also that the calculation directions advice regarding that issue is also incorrect & useless. #2 The state tax software program improperly defaults to a standard deduction, does not query for the user to select nor logically select itemization when it should do so, and only manual manipulation of the KS SCH A form selects the proper use of itemized results. If not for my above and beyond diligence I would have owed $2,000 more in taxes by this poor software. Really this result is certainly a fair case for a refund on your guarantee. Also there are two points inside the software that it provides opportunities to review, the first won't send, and the second is simply just a bad URL.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: D1845
Verified Purchase:Yes
I use the software every year and am very happy with it
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience with H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use and very quick.
on March 7, 2025
Posted by: Creeker47
from Cave Creek, AZ
Been using for probably 20 years and am always pleased with the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Steamin
from Panama City, FL
Verified Purchase:Yes
I've been using H&R Block Deluxe Software for more than the last eight years. I have been a repeat customer because it is easy to understand and guides me through the process of filing my taxes with confidence and guaranteed accuracy. The software won't let me e-file my return until I have corrected any missing information or wrong entrees. It also lets me know if the IRS has accepted my submission after their instant review.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience with H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Margaret55
from Charlotte NC
Verified Purchase:Yes
This is the second year I’ve used this software after switching from TurboTax. The interview process is well designed and defines terms the user may not be familiar with. The import process is far superior to TurboTax. Even paying the filing fee was easier than with TurboTax. I’m glad I switched.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I wish there was not an additional efile fee for the state form. I am going to consider free options next year. I also saw two identical charges on my American Express account. I am guessing that one will be removed, but why did it happen in the first place?
The program works well, but sometimes the interface is frustrating. I want to make a check on an interest form, or something in an area that had been completed, and it can be an adventure figuring out how to go back to check or revise something.
I am keeping an open mind, but will investigate other alternatives next year.
The program works well, but sometimes the interface is frustrating. I want to make a check on an interest form, or something in an area that had been completed, and it can be an adventure figuring out how to go back to check or revise something.
I am keeping an open mind, but will investigate other alternatives next year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HRB73
from Florida
Verified Purchase:Yes
I have used this for several years and am happy with it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock