Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(119,387 Reviews)
Rating breakdown 119,387 reviews
5 Stars
80,581
4 Stars
21,454
3 Stars
7,248
2 Stars
3,950
1 Star
6,154
85%of customers recommend this product.
(
35,097 out of
41,405)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Did not deliver the expected refund this year. The only reason I receive a refund is because I allow a voluntary withholding each year. In all previous years I got the full amount back. This year only about five eighths returned. I used Deluxe no state version reporting on 1040 SR. When I entered my Social Security information it revealed a refund amount and later when I took the standard deduction no change in refund occurred. I reworked the return three times importing and not importing 2023 and stock market financials. All four trials resulted in the same refund. i filed the last attempt which was a clean manual input. My overall financial condition did not change much. This year i had more interest and dividends. I did not sell any mutual fund, but the managed mutual funds must have but that never made any difference in the past. I have been using the HR BLOCK software for several years and it worked perfectly in the past. This year, I have no confidence in the accuracy.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CO
Verified Purchase:Yes
The third year I have used H&R software, but there are still some challenges in using the program.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 4, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I reached out to tell you your software was faulty, and got less than a sterling reply. Shortly, there was another update, and surprise, surprise, the fault was fixed. No apology from your side, just marched on. YOU SHOULD HAVE RE-CONTACTED ME TO APOLOGIZE for finding a serious misstep in your calculations. As usual the software was easy to navigate and got me to the end, but when I asked your drone about indemifying me against a fault easily researched in IRS INFORMATION, I was blown off. How about a free 2025 version?
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Tra, Social Media Department, March 4, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pg47
from Dallas, TX
Verified Purchase:Yes
We have been using the H & R Block Deluxe Software for over 5 years. It is easy to use. It provides many useful tips for future returns in addition to the current return tip.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
I have been using H&R Block tax preparation software for many years without any issues. It's easy to set up and use and I feel confident in the accuracy of my returns. This product is an excellent value, especially when I am able to purchase it on sale.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Tra, Social Media Department, March 4, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Joe 2424
from Nevada
Verified Purchase:Yes
Kept asking me about Social Security payments which I don't get! Frustrating!
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, March 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Carson City, Nevada
Verified Purchase:Yes
Great product. Easy to operate and does a very good job.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fort Washington Maryland
Verified Purchase:Yes
Been using H&R since day one. I have found it very helpful in the preparation of my taxes
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock