Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,384 Reviews)
Rating breakdown 130,384 reviews
5 Stars
86,917
4 Stars
24,024
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,661 out of
48,891)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Anonymous
from Chisago City, MN
Verified Purchase:Yes
This software double charged my bank account to file the taxes once.
Pros: Maximizes refund, Easy to import documents, Fast
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ogden, Utah
Verified Purchase:Yes
Worked good for me. Entered info as i received it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mik84
from Ohio
Verified Purchase:Yes
When you call for help to get a person takes time Then you tell them the problem tell you hold and be back. with you. You wait and phone goes dead Call back same thing happened
Value
4
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Troy, mi
Verified Purchase:Yes
It has many confusing questions, which causes different results, depending how the questions are answered.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: doug4424
from North Carolina
Verified Purchase:Yes
I have been using H&R Block software for many years. I find it to be straight forward and easy to use. This year however there was a problem with registering my state tax payments. On the page where you make the entry for taxes paid, there was a check box next to it with no explanation. If you checked it. the software did not carry the payment to the state return. Leave it unchecked, and it worked fine.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Un4given75
Verified Purchase:Yes
I use it every year and it’s the best way to do taxes. Sometimes there is issues with error messages and I can’t resolve but it’s rare.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BosnBilly
Verified Purchase:Yes
Use because it pulls data from last years return, however did not pull as much as previous years.
Response from HRBlockBy Asiya, Social Media Department, March 3, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Uncle Heavy
from Columbus, Ohio
Verified Purchase:Yes
Tax software is a great product. However, I filled out your survey several times and your system would not accept my answers because I refused to answer just 1 or your survey questions. Modify your survey to accept and and all answers. Your agents have certainly given help when needed, and are friendly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock