Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,381 Reviews)
Rating breakdown 130,381 reviews
5 Stars
86,915
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,659 out of
48,889)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Dave009
from Epsom, NH
Verified Purchase:Yes
I've been using H&R Block Tax Software for 15 years. It is easy to use for my simple return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used HR Block tax software for over 15 years. Works great.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: rtj4k
Verified Purchase:Yes
Been buying HR Deluxe for 10 years. Wouldn't look anywhere else!!!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MichaelJC4842
from New Mexico
Verified Purchase:Yes
I am very unhappy with this product. encountered 2 software issues. One was fixed, one was not. I am still unable to download the NM state return. Software will not accept credit/debit cards for payment. One of your customer svc people sent a updated NM download to fix the issue but the download expired before I could use it. The problem was not fixed. I will mail the return via the post office since your software doesn't work.
Pros: Easy to prepare
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Chuck in NH
from New Hampshire
Verified Purchase:Yes
Easy to download, install and use.
I like knowing a reputable company supports their product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JohnInTX
from Lakeway, TX
Verified Purchase:Yes
Good software, I DID notice the price increase. The website could stand some improvement, specifically if you're looking for the Federal Only tax software because you live in a state with no state income tax.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Software works once you get help form Software sup
on March 2, 2025
Posted by: TheBirdieKing
from North Wales, PA
Verified Purchase:Yes
The software works fine if and when you can get it to load properly. for 4 years in a row now I have had to call Software support to get the State tax software that supposedly is part of the Deluxe Federal+State program to load. They always have to send me a separate link. The software will also not update whenever one is available unless you reboot your computer. Why? Also signing up for Auto Renewal is meaningless as I have to call to remind you that I signed up for it and then download and purchase the software on my own.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie, Social Media Department, March 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ronknee
from Bothell, Wa
Verified Purchase:Yes
Satisfied with completing my taxes, but disappointed in final result, with differing amounts, and confusing penalties. Even now after submitting my tax payment, the final amount is less than I paid.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for your positive review! We're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we're here to help in any way we can. If there's anything else we can assist you with or if you have any suggestions for improvement, please let us know in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock