Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,381 Reviews)
Rating breakdown 130,381 reviews
5 Stars
86,915
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,659 out of
48,889)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Triboro
from NJ
Verified Purchase:Yes
Not as easy as Turbo Tax. Had some areas that gave no explanation. Also had a hard time just saving as a PDF. Didn’t allow State efile for some reason. Had to mail.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Jackson, Michigan
Verified Purchase:Yes
i love the Deluxe program, easy to use and fast with 5 free federal E-file and one state program. The only reason I did not give it 5 stars is it does not do Michigan City Income tax.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
So so. Missouri Cover page gives wrong address.
on March 1, 2025
Posted by: weissGuy
from St Louis
Been using this software for over 20 years. A few things are a bit clumsy or not so clear, especially anything that is not real common. I found on doing the Missouri state taxes the cover sheet that tells you what to send and print, gives incorrect information. The mail to address is wrong if you are getting a refund and it told me to attach a copy of the MO-A MINI-WORKSHEET which is not available to be printed from what I can find. Hopefully nothing else is incorrect that is important. Every year I swear the next year I'll try TurboTax to compare, but haven't yet because I'm too cheap. On the good side, I haven't been audited... yet. jinx jinx
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hr2024a
from Az
Verified Purchase:Yes
Quality of the software is not what it used to. Last year I had problem e-filing and this year I can't e-file the second state return. Waiting for case number 22364543 & 23364543 to be resolved
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LLL l
Verified Purchase:Yes
I'm in my contacts easy to use when using it for a while but I can't cancel auto renew. I want to use the free version but I have to call to cancel I can't just cancel online annoying
Pros: Easy to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SkysPa
from Colorado
Verified Purchase:Yes
I am a long time user. The automated carryover from the prior year is especially helpful.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Art Corliss
from Laconia, NH
Verified Purchase:Yes
I have been using this program for many many years. Lately there is a very significant error which aborts the program. Never choice to "Select Alternate File Location". It does not work and hasn't for a couple of years now.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JNL477
from Utah
Verified Purchase:Yes
I have used several different brands of tax preparation software and find them relatively similar. This year was more difficult to file due to early retirement. The cost of tax software seems to continue to rise which is not helpful.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock