Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,381 Reviews)
Rating breakdown 130,381 reviews
5 Stars
86,915
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,659 out of
48,889)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Customer Rating
1
Terrible
on March 1, 2025
Posted by: LeoL
I will never, ever, ever use your software again. It's terrible. Way to many updates. It's now march and the irs keeps rejecting me even when there are no issues with my e-filing !!! I purchased so that I could get my return in a timely manner. With the continuous updates, into march ???? I'm not recommending this product to anyone. In fact, I'm letting everyone know how poor this program is due to never ending updates !!! Your product SUCKS !!!!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: GrammyMary
from wisconsijn
Verified Purchase:Yes
This year I actually got my free efile for federal.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: TDHG25
from Topeka kansas
Verified Purchase:Yes
The HR Block software is so easy to use, I use it every year to do my taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for your positive review! We're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we're here to help in any way we can. If there's anything else we can assist you with or if you have any suggestions for improvement, please let us know in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: OU812again
from Central Illinois
Verified Purchase:Yes
I've used H&R Block for years and every year I'm able to complete my taxes with a high level of certainty that everything is correct. H&R Block software used to provide a tutorial on important and relevant tax changes with a cartoon type informational skit, which was a major help to me in understanding the differences and in planning for the future, but they stopped this helpful practice a number of years ago :(.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SteveRV
from USA
Verified Purchase:Yes
I've used H&R Block Deluxe-level prep software for about 12 years. It's been mostly satisfactory, although every year seems to present a new challenge/limitation/flaw. This year, it was an error so grave that had I not spent MAAAAANY hours (days, really) researching/diagnosing/analyzing my return (which the SOFTWARE is supposed to do) I'd have suffered a filing error that would have cost me many thousands of dollars. Unfortunately, neither the software's 'check return' functions, the built-in help, nor H&R online were any help.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Duluth, mn
Verified Purchase:Yes
I've used hr block for many years and am 99% happy with it. The only problem I have ever had is, i am just an ordinary blue collar worker and sometimes your questions seem to need answering by someone who knows their way around regarding the tax codes. Please write your questions so an average joe like me can feel better about how we answer.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wichita Ks
Verified Purchase:Yes
Kansas State tax software has an obvious bug when selecting whether to use the standard deduction or to use itemized deductions from KS schedule A.
Always getting review not complete error when entering Social Security benefits.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
A great experience as always. Only issue now waiting for the refund. I thought having passed your review was successful left.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock