Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(118,719 Reviews)
Rating breakdown 118,719 reviews
5 Stars
80,140
4 Stars
21,315
3 Stars
7,191
2 Stars
3,936
1 Star
6,137
85%of customers recommend this product.
(
34,681 out of
40,941)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: DSteved
from Milford MA
Verified Purchase:Yes
Normally I would given 5 stars but your s/w had a problem and scared the - - - - out of me when my online tax return was rejected multiple times. But fortunately your telephone live support helped by re downloading the software to correct the problem.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: capnsbrat
from Virginia
Verified Purchase:Yes
Disappointed that the Deluxe program does not support e-filing when I claim certain credits on my state return.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bri48
from KY
Verified Purchase:Yes
This year is more difficult than the last, which was itself more difficult than the year before. "Difficult" means more counter-intuitive and less well defined at each step. I must think that your company retired a lot of prior year experts and hired on a lot of Whiz-Dummies who grew up on cell phones and can't structure software for anyone over age 20. I am over age 20 and I will not be using your software again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Columbus Indiana
Verified Purchase:Yes
Have been using for 7 years, everything goes smoothly
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ADAIRSVILLE.GA
Verified Purchase:Yes
I'VE BEEN USING THIS PRODUCT SINCE 1997 AND IT HAS NEVER FAIL ME
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Dear James, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Sonny5
from Il
Verified Purchase:Yes
I AM VERY HAPPY WITH THIS PROGRAM. ITRIED A DIFFERENT PRODUCT IN THE PAST AND WAS DISAPPONTED WITH IT
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Dear Sonny, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: RandyH
from Michigan
Verified Purchase:Yes
It was very difficult to download the program this time around. I had to call and get help to access the program.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JJH11
from Tennessee
Verified Purchase:Yes
I bought the Deluxe version and wished I had purchased Premium so I could get live support for questions I had. I thought I had seen somewhere in the past that I could purchase an upgrade to get tax prep support but couldn’t find any way to do that. Other than that I was pleased with the ease of using the software.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Hello, thank you for sharing your experience with us! We're grateful for your positive feedback and your business. We strive for excellence and aim to provide every customer with a 5-star experience. If there's anything we can do to improve and ensure your next visit meets your expectations, please let us know in your customer satisfaction survey. Your feedback is important to us, and we appreciate the opportunity to serve you better.
Written by a customer while visiting HRBlock