I have been a customer for several years and plan to continue to use the software. At this point, my return is fairly quick and easy. The fact that it imports my previous information is handy and saves me some keying.
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Mac requires system restart before updates install
on February 27, 2025
Posted by: virtuous_being
from California
Every time this software needs to be updated I had to restart my Mac. Next year I will revert to TurboTax.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, February 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Very useful and efficient, would like to see them integrate add financial institutions available to download 1099s and W2s from (e.g., USAA)
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Hi, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a good visit, and we appreciate your business. Your feedback helps us continue to improve our services. If there's anything we can do to enhance your experience further, we love to hear about it. Thank you for choosing us!
I actually look forward to doing my taxes with the H R Block software.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
I’ve bought this SW for several years now and it is getting increasingly expensive as my needs for the SW become less. It worked fine for me but I’m not getting the value so this is probably my last year using it.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, February 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using HRBLOCK software for over 10 years. It is the best. Easy to use. Accurate. Never had a problem.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!