Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(118,719 Reviews)
Rating breakdown 118,719 reviews
5 Stars
80,140
4 Stars
21,315
3 Stars
7,191
2 Stars
3,936
1 Star
6,137
85%of customers recommend this product.
(
34,681 out of
40,941)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Jimtax58
from St. Louis, MO
Verified Purchase:Yes
I have used this software for many years and have good results with it. This year in the state program, I mistakenly clicked on the wrong email for putting my refund towards next year taxes. I could not delete this selection and click on the box to refund my overpayment. Don’t know why this happened since I hadn’t submitted my Missouri state taxes yet.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 27, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: JohnnyOtm
from Washington
Verified Purchase:Yes
I've been using the downloaded H&R Block software for many years. I used a competitor before then, but their instructions were hard to follow for me. They were dumbed down so much that I had trouble using it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BILL1979
Verified Purchase:Yes
I purchased the software in December. I appreciate the ability to purchase it early and still receive updates on a timely basis. I have used H&R software for several years and have always been satisfied.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Works well, makes the job easy.
on February 27, 2025
Posted by: Bob2756mary
from Tampa, Florida
I have used this product for several years now. It is consistently easy to use and provides good value. It not infrequently helps me out when something is unclear. The ability to import 1099 and other forms is useful. the software is efficient, does not hang up, and does things like updating and electronic filing smoothly. that even for someone not a professional IT person. It is not expensive for software, and much less expensive than hiring a person to file.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Hat help
on February 27, 2025
Posted by: Don1C
from Poca wv
Have used taxcut for 20 yrs, have always been satisfied. This year i had a few ?’s , and not once but twice after getting past chatbot and connected to an agent, they stated their name and how can i help you, only to never be heard from after that point, asked my ?… dead air space for 15 minutes. I typed are you there, ,nothing.
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Burlington, Iowa
Verified Purchase:Yes
I have used this product for 7 seven years and have been totally satisfied with its usage.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Momos
Verified Purchase:Yes
This is the 3rd tax year that your software wasted a lot of my time. Update downloads didn’t work, couldn’t do the star portion since it woulcc dc Mr allow it without first doing the download. Could have smashed it!!!!
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
Been using this software for years. Always easy to use and (as a retired CPA) thorough.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock