previous years very happy. but this year when I went thru the process to pay and transmit it said I had to update before irs would accept. I had just updated 5 minutes prior to sending. so I had to go thru all the credit card stuff again and it billed my card twice. not a lot of money but a flaw and I'm not happy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Worked well except for the state return printing, Page one was printed on the same page as the cover letter.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 26, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.