I have used this software now for three years and I am very happy with the results and ease of use. The only issue I had is that the mini worksheet to determine taxable Social Security income for the 2024 tax year did not work properly for me, and I had to interact with your agent to correct the issue.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, February 24, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I have bought this software for many years. Other the the price increase, the program worked great.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Amy, Social Media Team, February 24, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Definitely less practical information as the program walks you through step by step. Not as easily to fill in and navigate... especially in regards to how easy the program was three or four years ago! Why did you get rid of the handy Bullseye icon for recalculation that was as a permanent option throughout the whole process?
Not enough "Supporting Explanations" that were easily available... made the entire process more difficult and time-consuming!
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I have used H&R Block Deluxe + State for over 6 years. I love that the interview is thorough and always updates for the most recent Fed. and State changes in taxes/forms. I will continue using this software and would recommend it to anyone doing their own taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
The IRS rejected our filing three times. And we can not fix it.
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.