Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(117,963 Reviews)
Rating breakdown 117,963 reviews
5 Stars
79,616
4 Stars
21,178
3 Stars
7,141
2 Stars
3,912
1 Star
6,116
85%of customers recommend this product.
(
34,205 out of
40,409)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
1
Be careful of the Interview, it needs more work
on February 23, 2025
Posted by: Dr Robert
from Vancouver, WA
Verified Purchase:Yes
Your rep did not know where to enter the access code (answer is "how do you want to fund " page). This is not obvious. If an early Roth IRA withdrawal is made, the interview doe not ask about "cost basis." Answer is form 8606, line 22 carries to Sch 1, line 4b. Assume primary taxpayer lives with income entirely in one state, spouse lives with income entirely in a different state. The Virginia state interview does not ask for VA income so must open the form and enter manually. In this situation, the Massachusetts state form counts VA income although not earned in MA.. MA also double enters MA rent. This means a MA paper filing is necessary. The MA program demands MFS but this leads to incorrect balance (same problem with 2023 program)
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using H&R Block software for many years. Always been very satisfied with the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RKS45
from Georgia
Verified Purchase:Yes
Been using for a lot of years Very satisfied overall Would like to see since you include 5 free federal returns, maybe consider charging (optionally) and small charge, or include states with 5 free as well
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hillsboro ,Oregon
Verified Purchase:Yes
Puchased product in January and used the download douc feature for the first time and it worked great and saved time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 0517
from Texarkana , AR
Verified Purchase:Yes
Easy program to use. My old boss said if you could read the line anyone can do taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Taxes 4 me
Verified Purchase:Yes
I have been using this product for many years and find it to be accurate and good results
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Arnulfo
Verified Purchase:Yes
Fast and easy to use. Got a real nice refund. Been using it for many years and have never had a problem!
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Southern Swamps
Verified Purchase:Yes
The tax code needs to be re-written. We've been promised postcard filing for decades with no progress. That isn't H&Rs fault, but it needed to be said. What is H&Rs fault are the dead ends I reach when trying to get a fuller explanation for what to enter in a particular box. I don't know of anyone who files who is 100% certain they have all the i's dotted and t's crossed when they hit that send button. Maybe someday...
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Amy, Social Media Team, February 24, 2025
hank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock