Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(118,178 Reviews)
Rating breakdown 118,178 reviews
5 Stars
79,760
4 Stars
21,218
3 Stars
7,160
2 Stars
3,916
1 Star
6,124
85%of customers recommend this product.
(
34,341 out of
40,561)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Rusty M
from VA
Verified Purchase:Yes
I have used the H&R Block tax software for several years and I am always satisfied with the ease of use and information provided. The security of knowing that they will support me if I have any questions or issues if needed is a plus.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 24, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: moa46
Verified Purchase:Yes
I paid for this last October at the lowest price it was to be offered . . . and then watched you sell it for $5 less after the first of the year. You had my money to play with for 3 months and then lowered the price!! As to the product, I felt the instructions regarding Required Minimum Distributions were confusing.
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Paul11
from St Charles MO
Verified Purchase:Yes
I have used this software for almost 20 years and love it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: disenchanted843
Verified Purchase:Yes
You do such a poor job with states; I have quit buying them. They cost is too high and I guess you still charge extra for e-filing the state. I have used Block for years, but I am wondering if federal fill and save forms are for me.
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Des Moines, Iowa
Verified Purchase:Yes
Been using for years but have run into two situations the desktop software did not handle well. Last year, my son’s multi-state returns were coded/submitted out of order; it took months and another app to fix. He was told the cause was a known bug in the software. This year my state return was put on hold when my fed was rejected yet I got an email saying the state was submitted and a hold for the efiling fee put on my credit card. Software did not submit or resubmit state once the fed was accepted so I spent a few days with 2 efile fees pending (first was released after 5 days). Mine cannot be a unique situation.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
1
Not good, doesn't seem very trustworthy
on February 23, 2025
Posted by: Emmaaaaaaaa
from WA
Got this to do my own and my mother's taxes and the program appears to have several bugs in it. The accuracy review kept asking me questions I did not need to answer according to the actual program. I had to go back and totally restart the return process from scratch, got a DIFFERENT accuracy error. It wouldn't allow me to fill in the slot on the extended form that was in question, but had no provision for it in the short form. Then when I went to the end, resubmitted, went back through again, it actually submitted the return. Praying we don't get audited for this crappy, stupid program.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: Kitkat24055
from Martinsville, VA
Verified Purchase:Yes
We were very pleased with the outcome of our taxes
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HopSm
from Pineville, La
Verified Purchase:Yes
I had to repurchase for windows because I have an older MacBook and the 2024 version wasn't compatible. The software is easy to navigate as always.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock