Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(117,755 Reviews)
Rating breakdown 117,755 reviews
5 Stars
79,477
4 Stars
21,132
3 Stars
7,125
2 Stars
3,906
1 Star
6,115
85%of customers recommend this product.
(
34,068 out of
40,265)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Spokane, WA
Verified Purchase:Yes
Been using H&R Block's tax software for many years. I've tried other software, but I found all of them clumsy to use. H&R Block software is very user friendly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 22, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Like Last Year, Not Ready for Prime Time
on February 22, 2025
Posted by: Rich12345678
from Montgomery TX
Importing data from outside sources is confusing, especially when H&B Block questions what you imported and wants you to verify it. Why not just manually enter it. The RMD area is confusing. It asks you a yes/no question and then tells you you can't change it without doing a questionnaire first. Why ask the question? I gave up and went to the IRS forms to discover I didn't need to fill out that section of the form.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I have been using H & R Block Deluxe software for years. It is very user friendly and does a thorough job with my tax preparation needs. I will definitely be using it for many more years in the future.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 22, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have used this software for 20 years and my taxes are done with incredible accuracy and speed. It is very user friendly; one can't make an error.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Upstate New York
Verified Purchase:Yes
Easy program to use. Asks lots of question to leave no stone unturned.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Suggestions: add Pre-interview + improve query's
on February 22, 2025
Posted by: Typical Costumer
from Minnesota
Verified Purchase:Yes
Fed software is great if you've used it previously, less so it you're a newbie. Have 2 suggestions for improvement:
(1) a quick "pre-interview" or a list so newbies know what information and documentation is TYPICALLY required to begin a federal return. It doesn't have to handle every case as long as the minimum typical case is available.
My son, who lives 20 mi away, had to make 2 round trips to complete the federal form and another 2 for State, 4 total. Newbie (esp.) customers are frustrated by not knowing what documentation or information is typically required. A quick pre-interview (preferred) or list can help make things much easier, especially for newbies.
(2) Improve queries to allow use of common phrases consistently. For example, "Refund Property Tax" should result in the same links as the phrase as "Property Tax Refund" but it isn't. The second phrase opens far more unrelated links because I believe the first term in the phrase is prioritized and successive phrases are proportionately de-prioritized. Instead search the overall phrase for individual keywords. "Refund" would be prioritized in an improved query structure,
Thx for listening
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
A good product, but getting pricey for even simple returns.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 22, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Very inferior to TurboTax
on February 22, 2025
Posted by: S Nash
from Fayetteville GA
This was very difficult to use compared to Turbo Tax. It did not prompt me to enter my taxpayers pin. Very difficult to fill out form 2210
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock