Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(117,513 Reviews)
Rating breakdown 117,513 reviews
5 Stars
79,317
4 Stars
21,079
3 Stars
7,113
2 Stars
3,900
1 Star
6,104
85%of customers recommend this product.
(
33,912 out of
40,096)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Brenda5109
Verified Purchase:Yes
My return has been sitting with the IRS for 3 or 4 weeks. Also that is causing my state not to complete
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: FatLabRat1
from Youngstown, Ohio
Verified Purchase:Yes
I’ve used this same software for many years and wouldn’t dream of doing our taxes any other way. I have a job, my wife has a job, we have investments, our kids have investments, we owned commercial rental properties and with all that going on, H & R Block's software saved us a boatload of money we would have had to pay a CPA. The program makes it easy, just answer the questions and it does all the math!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 22, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Manny the Flip
from Rancho Cucamonga, California
Verified Purchase:Yes
The software does good and works the way it's designed to do. I have it a 3 Star score because it needs improvement in the "Help" category. When a user asks where to enter an info, the software should tell the user "WHERE" to go, like which form and which line in the form. The response I got when I asked where to enter the PIN from the IRS, your software gave me a "phrase" and not a location.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas
Verified Purchase:Yes
Have used this software for many years. Makes it easy to complete and file my taxes.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 22, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Boss302
from Kansas City, MO
Verified Purchase:Yes
Software was easy to navigate. However a state form was not included in my e-file. Now I must go through the hassle of manually sending the form and several supporting documents to see if I can get the remaining refund. I didn’t like TurboTax’s process, but the job got done with no hassle. I’m going back next year.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Goodforpaul
from Sheboygan, WI
Verified Purchase:Yes
Easy to use and intuitive. The filing process is very easy and straightforward. I have been using HR Block software for 3-4 years now and will continue to do so as long as the prices stay reasonable.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
So easy to use and great that data from previous years is transported. Have been using for many years. I find the help features useful too.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, February 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Fork, Long Island, NY
Verified Purchase:Yes
Switched from the other well known tax prep software at least 10 yrs ago because there was a form on HRB that the other software didn't have. Since then have continued to use HRB. Throughout the year I put all tax prep info into a folder which makes prep work much easier. While there is more work involved in doing it yourself, I feel confident that my tax return is accurate, without missing info (due to checks the software performs). E-filing is done with a few clicks. You can save the return, print the whole thing or just a summary, simply and quickly. Great section for itemizing charitable deductions such as books, CDs, clothing, and household items. Best part: the cost is a fraction of what a tax preparer would charge.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 22, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock