Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(116,944 Reviews)
Rating breakdown 116,944 reviews
5 Stars
78,917
4 Stars
20,991
3 Stars
7,072
2 Stars
3,881
1 Star
6,083
84%of customers recommend this product.
(
33,531 out of
39,685)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: state tax
Verified Purchase:Yes
Overall the software worked, and I completed my taxes with minimal effort.
I felt that the statement that State tax filing included meant that it was paid for.
I felt that the statement that State tax filing included meant that it was paid for.
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: The Non
from wisconsin
Verified Purchase:Yes
Have been using H & R Block Deluxe for many years. Am totally satisfied with the program.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Port Washington NY
Verified Purchase:Yes
Have used for many years without any issues. I thought I might have had an issue this year, and although the product is advertised as having support, I could not find a phone number anywhere. Also, had to buy a new computer a few years back and although the tax files were transferred to new computer, the program was not, and I could not access old tax files.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Frank7503
Verified Purchase:Yes
I’ve been using this program for a long time. It covers everything and is very easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Charlie Brown 22
from Buffalo NY
Verified Purchase:Yes
Overall program is good, but it has many quirks. When the program does it's "auto check" for errors, many of the items it considers errors are not. But it forces you to change numbers just to trick the program to work. In some places it asks too many questions, in other places it is no thorough enough asking questions. Adequate instructions are lacking in several places. All things considered, I may change to a different software package next year.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Brian127
from Indiana
Verified Purchase:Yes
Missing one needed item - I have to file multiple out of state tax returns due to worker my in multiple states. Software only let my claim back my out of state income for one of these other states on my primary, residential state return, not the others. Feels like a simple fix but it’s not included.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: No nickname25
from chicago, Il
Verified Purchase:Yes
The instructions guiding me through it were mostly helpful. However, when I got to filing the state return, I was using my driver's license. There wasn't enough room to put the whole license number in so it didn't agree with the federal return and it was rejected. Nothing I did could fix it, and I ended up getting a number from the state. I am hoping I wasn't charged twice for filing the state return. It was a problem with the software, not my error.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great product but be sure you get correct platform
on February 19, 2025
Posted by: Dag6
from Los Angeles, CA
Verified Purchase:Yes
I started on line and completed all, but much prefer to download the product as I have in the past. I downloaded the program but couldn't transfer the data from the on line product so had to start over. If there was a way to do so, the product would be better. I do like the ease of both products and guided directions.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock