The app worked well as it downloaded some of my financial records that saved me a lot of time trying to figure out where the numbers go. Plus, the questionnaire helped me cover all possibilities. I have used H&R for years and it forwards the information automatically.
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Overall satisfied EXCEPT I was charged twice for the state filing fee and CANNOT find someone to fix this.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Software was easy to use. I needed to file in multiple states and had issues using my credit card more than once for purchases of states, and, filing in multiple states. There was no help with this issue. I waited a week and then was able to file state returns online. Maybe let folks know a wait is required to reuse a credit card, would be helpful.
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Software not done. Cant compute Estimated taxes for next year. Section is blank.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.