Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(116,744 Reviews)
Rating breakdown 116,744 reviews
5 Stars
78,785
4 Stars
20,948
3 Stars
7,061
2 Stars
3,871
1 Star
6,079
84%of customers recommend this product.
(
33,406 out of
39,543)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: states
from SC
Verified Purchase:Yes
Software was easy to use. I needed to file in multiple states and had issues using my credit card more than once for purchases of states, and, filing in multiple states. There was no help with this issue. I waited a week and then was able to file state returns online. Maybe let folks know a wait is required to reuse a credit card, would be helpful.
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cumming, GA
Verified Purchase:Yes
I was impressed with the ease of amending my return after a math error.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hsm08
Verified Purchase:Yes
Used to be good but still missing a form that forces me to file state by paper
Response from HRBlockBy Tra, Social Media Department, February 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DavidS4422
from Virginia
Verified Purchase:Yes
H&R Block deluxe software makes doing your taxes very easy. Just go through the interview and it fills all the forms in for you.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Awful. Bad math. Doesn't work. Go elsewhere
on February 19, 2025
Posted by: HRBLOCKSUCKSALOT
from michigan
Verified Purchase:Yes
Sucks. Makes math errors. Won't let me amend my amended return. Supposedly doable. but help desk is useless.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Tra, Social Media Department, February 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arkansas
Verified Purchase:Yes
Been using for over 9 years. Easy to use. Guided questions cover everything I needed to file for myself and family members.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Not Happy w 2024
from Scottsdale AZ
Verified Purchase:Yes
I have used the H&R application for 10 years. Usually, I am very happy with its easy-to-use format. In the 2024 version even though my return went through the accuracy test when submitted to the IRS it was rejected. Since I file both the federal and state together, I was charged the state fee multiple times.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, February 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
This survey isn't working, just like the state dow
on February 19, 2025
Posted by: softwaresucks
from Missouri
Verified Purchase:Yes
I purchased your deluxe version (with state returns) since it was first offered to me many years ago. I can tell you that for each of those years the state tax software was never available in the "State" window as your Help system professed. There was no option in that window that enabled me to get the software that had been purchased. This year (2024) was no exception. Each of these years I have had to talk to one of you agents to obtain a link to download the software and each year I have explained the problem and asked for a fix. I have been ignored for all of those years. Will 2025 be the same or will I get different software? You tell me. The "Review Title", "Personal/Product Information", and "Product Rating" survey blocks of this survey are as dysfunctional as the ability to find state (MO) software in the "State" window of your tax software. You need some professional software people.
Cons: Hard to prepare
Value
2
Response from HRBlockBy Tra, Social Media Department, February 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock