Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,337 Reviews)
Rating breakdown 130,337 reviews
5 Stars
86,892
4 Stars
24,011
3 Stars
8,401
2 Stars
4,442
1 Star
6,591
85%of customers recommend this product.
(
41,636 out of
48,862)
Customer Reviews for H&R Block - Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Ronniec57
from Muskogee ok
Verified Purchase:Yes
As usual it does the job, but this year's version was not nearly as easy to do. Some of the changes you made make it confusing and your support is useless as they don't see what you see
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DrTony
from Worcester, MA
Verified Purchase:Yes
I am pleased with the features, particularly importing 1099s. One criticism is the ambiguity of capital loss entries -- should these be entered as positive or negative numbers?
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ed77777
from Oregon
Verified Purchase:Yes
Too many problems with the software. Too many problems, sending it off to the government when we were all finished.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Andrea, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Never F Again
from Deer Park WA
Verified Purchase:Yes
Last year was easy peasy. this year nothing but a HUGE HEADACHE starting with just trying to download the software. Total Lemon
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: neanie32
from st louis mo
Verified Purchase:Yes
I had several failed attempts to e file my return
asking for my AGI and declined regarding wrong entry although the entry was correct
I have used this software for years although this year I was disappointed and frustrated
asking for my AGI and declined regarding wrong entry although the entry was correct
I have used this software for years although this year I was disappointed and frustrated
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
When rmd is five days late and penalty is paid.
on February 17, 2025
Posted by: chrisstatenisland333
Verified Purchase:Yes
I like the ease, except, I paid the penalty of taking out my rmd on January 4 of this year, five days late. I paid in on my 2023 taxes. Yet this years return was very complicated, dealing in language I did not understand about the rmd. I still managed to plowed through. Maybe you can look over what happens when someone pays the penalty in the year it is incurred.
Pros: Easy to prepare
Cons: Hard to prepare
Value
3
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: bc4u
from CA
Verified Purchase:Yes
3rd year I've used H&R, really satisfied with it. Simple easy and expeditious!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Taxevader47
from Florida
Verified Purchase:Yes
I especially like the “Compare to Last Year’s entries”. Makes entry go faster.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, February 18, 2025
Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience overall. Your input is valuable to us, and we're committed to making sure your experience exceeds your expectations. If there's anything specific we can do to earn that extra star and make your experience a 5-star one, please provide in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock