I have been using your product for many years and I'm well satisfied with it. I did have an issue this year. Normally I receive several emails from you offering your software to me early in the process, normally starting in November. For some reason that did not happen this year and I actually had a difficult time finding your product, I finally located it and was able to purchase it from an alternate source.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
This year's version (2024) has created multiple software issues related to updates causing me to call in for technical assistance which was a real hassle going through the automated screening and then having to go through layers of others to finally get a resolution. Hours of frustration!
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Brittany, Social Media Department, February 16, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
The only area of the process that I found confusing was the RMD versus actual withdrawal from my IRA. I took out more than the RMD but I kept getting a message about a penalty for not taking out the RMD and questions about withdrawals during the correction period. I guess I finally got it correct because it stopped complaining about the RMD.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!