Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(116,043 Reviews)
Rating breakdown 116,043 reviews
5 Stars
78,309
4 Stars
20,807
3 Stars
7,016
2 Stars
3,853
1 Star
6,058
84%of customers recommend this product.
(
32,933 out of
39,033)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: me2025b
from Pennsylvania
Verified Purchase:Yes
Been using H&R Block Deluxe + State since 2018 and this is the first year I am thoroughly disappointed. The Federal Return didn't transfer data to my state return as it said it would. When I contacted Customer Support, they just dismissed my concerns. But how do I know there weren't other issues with transferred data? There lack of concern makes me very nervous. Also, spent an entire day trying to purchase a second state from both within the program and H&R Block website and they charged my card but never got the download link. Tech support was less than helpful. Avoid this program for 2024 if at all possible!
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, February 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Overchargedbiteme
from Methuen Ma
Verified Purchase:Yes
Actually I have no issues with the software itself. The issue is with purchasing it. You mailed me a card and I tried to buy it but it told me my card was declined. I tried again and same thing. Tried 2 other cards. Both declined. I had to buy it through a retailer and used the same card you declined. When I went into my bank app I found that you charged me 4 times for the same software that you declined payment for and I’m still trying to get it straightened out.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this software for a number of years and have never had any issues.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 16, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
3
Fed Great but KY State Govt Pensions NOT GOOD
on February 14, 2025
Posted by: Paul158
from Somerset, KY
Verified Purchase:Yes
Fed Deluxe is wonderful - five stars, but Kentucky State is a two star
Kentucky State is not so good. When you get to Govt Pensions and retirements it only asks for one entry. I have military and civil service. You should be asking me in the interview if I need to add a second Govt retirement in this section. I figured out to go to the Schedule P for Kentucky and manually add the second. Lots of fooling around to figure this out --- including the dropdown menu asking if I want to override. NOT USER FRIENDLY FOR GOVT RETIREMENTS AND PENSIONS! ! ! ! !
Kentucky State is not so good. When you get to Govt Pensions and retirements it only asks for one entry. I have military and civil service. You should be asking me in the interview if I need to add a second Govt retirement in this section. I figured out to go to the Schedule P for Kentucky and manually add the second. Lots of fooling around to figure this out --- including the dropdown menu asking if I want to override. NOT USER FRIENDLY FOR GOVT RETIREMENTS AND PENSIONS! ! ! ! !
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Garden Grove, CA
Verified Purchase:Yes
Have used this product for years. Simple to use with importing prior year info.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, February 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Greenbrier, TN
Verified Purchase:Yes
Have used H&Rock for as long as I can remember. Easy, simple, yet professional.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 16, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Everything worked great like it usually does getting our refund fast thank you
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ralph56717
from Vancouver, WA
Verified Purchase:Yes
I have been using HR Block tax software for more than 10 years and I have never been disappointed in the result and the accuracy of the return.
This product is highly recommended for the novice as well as the experienced tax preparer who wants to work quickly and efficiently through a software.
This product is highly recommended for the novice as well as the experienced tax preparer who wants to work quickly and efficiently through a software.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 17, 2025
Thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock