I've used H&R Block for many years to do my own taxes.
Response from HRBlockBy Sean, Social Media Team, February 14, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
We use the H&R Block software for years. It makes tax return process a breeze. What keeps us loyal to this program is familiarity. The reason for the four star rating is we don't feel that our long-term loyalty is noticed. We never received any discount code, and the promotional 15% discount offered to everyone is still hardly affordable for us, very low income family. We are entitled for a free tax return, and yet we keep buying H&R program - because we love the ease and reliability of it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, February 14, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I'm not a fan of hidden costs. It wasn't stated in the product description that there was going to be a cost involved in filing the returns electronically.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, February 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I bought the software H&R Block Deluxe 2024 as soon as it came out. I am very happy that I did. It is a great package Wery sophisticated, end easy to work with. All features are very nice and useful.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!