Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(116,043 Reviews)
Rating breakdown 116,043 reviews
5 Stars
78,309
4 Stars
20,807
3 Stars
7,016
2 Stars
3,853
1 Star
6,058
84%of customers recommend this product.
(
32,933 out of
39,033)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Kileydonnohue
from Duluth MN
Verified Purchase:Yes
Last year was great but this year my state taxes are being rejected. All it says about why they were rejected is because my fedrol taxes weren't accepted but they were I got an email and everything.
Value
1
Response from HRBlockBy Amy, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pgh taxpayer
from Pittsburgh Pa
Verified Purchase:Yes
After purchasing the product I continued to receive weekly emails soliciting my purchase of the product. Frustrating waste of my time and yours. Could not find a solution to an error. It was easier to start a new return. Importing from prior year works well.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
Easy to enter information, good prompts and reminders.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from oh
Verified Purchase:Yes
I've used this for many years and have found it easy to navigate. But the price has gone up tremendously since last year. Why?
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nevada
Verified Purchase:Yes
Still the Best Federal Tax Software, but not as good as it used to be in past years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
It’s easy to use. Walks you through the process easily. I do recommend it to anyone that wants to make the tax process better on themselves rather than paying someone else’s to do it. One thing is, when there turns out to be a mistake on your part and you have to resubmit your taxes instead of going through the entire submission process again you get charged a second time to do it. Just have it where the resubmit is one simple step.
Value
3
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rob o
from Glendale wv
Verified Purchase:Yes
I bought this because I have used hr block for years with no issues. To my disappointment I was unable to e file my state tax in WV. I spent the extra money to specifically be able to do that but because you were not able to upload my personal property tax forms for unknown reasons I feel like I did not get my money's worth.
Pros: Easy to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Brittany, Social Media Department, February 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Once again this year the deluxe federal and state program I bought did not load the state program, necessitating a call for assistance. My husband is a veteran, but I find it unclear as to how to find out if he qualifies for any benefits when I file. As an author, I struggle to make sense of my very small business deductions.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock