Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(115,875 Reviews)
Rating breakdown 115,875 reviews
5 Stars
78,186
4 Stars
20,778
3 Stars
7,008
2 Stars
3,847
1 Star
6,056
84%of customers recommend this product.
(
32,823 out of
38,917)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Maine
Verified Purchase:Yes
I have used this software for the last several years without any problems. The question/answer process seems to work very well. I like the ability to see the actual form as it is being filled out. I am confident that I receive the highest refund that is due to me.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
Thank you for sharing your experience with us. We're pleased to hear that you had a positive experience with our software. However, we noticed your rating was less than 5 stars. We're committed to delivering excellent service. Thank you for choosing H&R Block!
Written by a customer while visiting HRBlock
Posted by: Bobboy
Verified Purchase:Yes
I use this software every year for 8 years now. It does a very good job to get my tax filed.
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chandler, AZ
Verified Purchase:Yes
I use this software every year and have been very happy with it each time.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
For the past 5 years I have been using this software I run into the same problems! The Accuracy Review says I have data and other errors. I go the the place of the error and put an entry in ie name/dob or a numerical entry. I close the Accuracy Review, save the return, open it again and run the Accuracy Review again and it tells me the places need corrected. I can run the review again and one error is fixed and not the other, run review again and now both errors are back. I did a chat with an agent and after 10 minutes advised wait for the next IRS update! The errors are always in some background data form and highly unlikely to be fixed by an IRS update. This is my last year for your software. I can not e-file until the errors are fixed.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Kira, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: aeroprof
Verified Purchase:Yes
Easy to use, the software guides you through the process from beginning to end. Would be perfect if it weren't for some serious math errors in the software. The absolute biggest error is in how it mishandles 1098 forms (home mortgage interest) when your mortgage gets sold from one bank to another. It treats the two 1098 forms you get (one from each bank) as TWO separate mortgages, adding the outstanding balances together and then you lose part of your interest deduction because the software did not handle the 1098's properly.
Response from HRBlockBy Amy, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Returned to do Another Year
on February 10, 2025
Posted by: DnD tax pros
from Lafayette, LA
I purchased and downloaded the Deluxe+State on November 27, 2024 when I thought I was getting a great price but discovered I could have saved a few dollars by waiting but the simplicity of buying it on-line was worth the it. I have been using H&R without any issues for so many years now that I no longer dread doing my taxes. I find it easy to use and simplifies the filing and tracking of my returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
I've used the H&R Block Deluxe Federal plus State for a few years now. It is accurate and simple to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Doityouself
from Baton Rouge, La
Verified Purchase:Yes
As usual a complete functioning system with all the updates I needed before the end of February
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock