Good - Data from previous year was remembered and imported into current year. Easy process to enter new data. Bad - I was charged for state e-file, then it made me update the software. After resuming, I had to repeat the state e-file and was charged again. Still waiting to see if one charge will be reversed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Easy to use. Imports last years return can import other information if you choose. I feel confident that I was offered all available deductions. And that the accuracy of my return was verified.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Very straight forward and easy to understand. I was able to complete our basic tax return in a short period of time. I am retired. I would suggest that a short version of my return that can be used during the next tax year to estimate taxes, I need to keep track of my RMD, my AGI, how much to tax for IRA distributions etc. most important if I am over certain income levels I pay more for Medicare.
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.