I've been buying the home program for several years and before that I had an H & R professional prepare my taxes for several years as well
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Difficult
on February 8, 2025
Posted by: Ramjet42
from Oregon
Used H&R for over ten years very easy but this year 2024 version was far more difficult, very frustrating compared to earlier years. Just lot of little problems!
Cons: Time consuming, Hard to import documents
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Great except . . . .
on February 8, 2025
Posted by: Philthy11
from Northern Neck, VA
Did its usual FINE job except for two problems. 1. When printing from either directly from the program or from the saved copy ALL the pages, after the first, were truncated mid-way across the page and only showed (a useless, since I was E-filling) "Not For Filling" in the upper right corner. The truncation eliminated the tail end of a great number of entries, making the printout worthless for proofreading, and wasting a bunch of paper. This has never been a problem in the seven years that I've used the program.
2. The font, throughout the program, is EXTREMELY small for my old eyes. I couldn't find any way to enlarge it (even trying to "Blow-up the screen didn't work). I understand that the OUTPUT screens must conform, but I don't see any reason to not be able to adjust the size font of the interview phase.
Sure hope that it's fixed for next year. Two in a row will end it for me.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I have gotten used to it over the years and it does a decent job at what it does. The order of the questions and the interview format is good but for some options (like IRS issued IP PIN) I wish it was not hidden deep inside a page that has 10+ questions with check boxes.
Besides that I also wish that some forms like the Form 8938 had a better UI built in for data entry vs just popping open a fillable PDF like window especially for such users who may need multiple copies of those forms. I recognize that this form is not a common form for many but it can’t be that hard to create a UI for ease of data entry?
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.