I have been using H & R Block to do my taxes for over 10 years and have been very satisfied with the software and answers to my questions when I had to contact a representative. I did have a small problem when it came to the question of whether I had taken enough from my IRA for the required RMD. Since the Software had the information that I did take out more than the required minimum distribution but it kept telling me there was a question in the area. The instructions on how to fill out this area were not clear. I solved that problem by checking the yes and no boxes in the same manner as I had on my previous year's return. I guess I'm wondering why you don't just ask two questions. 1) How much did you withdraw from your IRA? and 2) What was your RMD for the year? However my returns were accepted for Federal and CA State. By the way I am not fond of this survey format!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I purchased this program offline after filling my taxes last year from 2022 and trying to e-file them but there was an error that occurred so you gave me a 50% discount to purchase this year's deluxe + state tax program. So everything worked out wonderfully and I'm very pleased with my entire experience and appreciated the discount to make things right with the e-filing not going through!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Worked well and noticed updates in several areas. Allowing for testing optional numbers within the program made for much faster decision making. Got done in record time.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, February 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
lots of errors in soft ware, soft wear hard to use
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, February 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Have used H&R Block for several years and like its ease of use and accuracy checks. In these years have never encountered a problem with my returns for the Federal or State filings. My only complaint has been every time Microsoft changes within a couple years I have to update computer to get the Block software to be compatible with the latest version of Windows, but that is my problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, February 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!