I have used the software for along time and do my taxes as well as my children. This year I got charged twice for the software on my credit card and could not efile my sons returns due to issues with forms with the software. I was assured on 3 different phone calls that it would be resolved by a certain date but it was not. I ended up having to paper file and he is still waiting for his federal return!
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Your system incorrectly said my daughter was not eligible for the Earned Income Credit.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
This software is very user friendly, and does a fantastic job of insuring your return is accurate and insured you do not pay more taxes than you should.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 19, 2024
Thank you for leaving a review, and for providing positive feedback.