I've used H&R Block Deluxe since tax year 2000. (Anyone need a CD copy of the 2000-2013 tax years?) The annual reminder comes in timely, and the download process is simple. Every year it makes the tax process easy and quick. I love the way it brings my past history in. It saves a lot of time bringing forward the names, tax IDs, and addresses of financial institutions, and investments, so I don't have to enter them anew each year. Just change the amounts from last year, and you're good to go. Forget something? They'll remind you. Something new or changed in the filing process? they'll guide you through it. Don't understand terms or forms? Just a simple click and the pop-ups bring up more information.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I like that they are honest. Unlike their "bait & switch" competition, I buy the correct software on the first attempt. No more of "you need to upgrade at higher cost to complete your return".
The tool is fairly good. I would request future enhancements of providing walk-through/better descriptions for what retirees have to complete when doing taxes (I assist my parents who will be retiring this year). I currently find it a bit confusing for entering the pension information and "determining the taxable amount". As far as my taxes, I owed federal this year, provided my bank information during the last steps of the HR Tool. I noticed that the money was not taken right away although my Federal was accepted. A couple of weeks ago in June, I got a letter from IRS regarding the oweded amount that now had a penalty attached to it. Was it the tool or IRS?