Last couple of years have had to wait on updates well past the date to start filing. Last year after over a month of waiting decided to print out the paperwork and file by mail because the software would not allow online filing.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I usually buy a later release but last year I bought an early release. It was buggy. One item was not released for an early filing. It had to do with taxes info on items for sales of stock. I didn't pay taxes and he block would claim I needed to identify the State ID payee. Other years, it wasn't a problem to leave it blank. I feel like I was testing it for you. Previous two years, I was not able to import a tax return. I had to do so with a backup pdf file. Other years, I could not install the PDF generator or reader.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I had always done my own taxes, on paper, until I moved to a different state and had no idea what to expect. So I purchased your product and I haven’t looked back! It’s so easy to answer the questions, fill in the numbers and send it on it’s way.