Didn’t think prompts and explanations as clear as in years past. Information to input is basically the same as I’ve had. Friends were recommending Tax Cut as more user friendly.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
This software program works very well for our family and is quite easy to use; especially, when your taxes are not too complicated, such as ours. Being able to carry over information from one year to the next saves time and as we get older, doing our taxes manually would clearly invite more "opportunities" for mistakes!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
It works great until you find a bug in it that totally throws the whole thing off. Somewhere around mid to late March it magically got patched. So here I am chasing my tail for weeks trying to understand why the numbers are wrong. It also turns out with the software that you have ZERO access to a human being for support. All that talk to a tax expert stuff is only for the online product.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I've used H&R Block for about 5 years. The interface is easy to use after you initally get used to it. I don't see an easy to use assistance for Crypto but I hope they improve this for the 2024 software.