Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(113,983 Reviews)
Rating breakdown 113,983 reviews
5 Stars
76,797
4 Stars
20,467
3 Stars
6,904
2 Stars
3,807
1 Star
6,008
84%of customers recommend this product.
(
31,574 out of
37,573)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: daniel4ever
from Maryland
Verified Purchase:Yes
I have been using this software for years, and the thing I have noticed is the deterioration in free assistance. It used to be you could get help via a customer discussion forum, but I have not been able to locate that anymore. Even worse, this year I had a technical question on the use of the software, not strictly tax related, and the "help" I got was not helpful at all. I ended up having to turn to reddit, which actually ended up being a great move for me!
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mariusz
from Chicago
Verified Purchase:Yes
Features ans ui could be more intuitive and user friendly.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Cs93134
from St. Louis, MO
Verified Purchase:Yes
The program was super easy to use, gave clear and concise explanations and examples. Got my returns accepts immediately and refunds w/o any problems.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: JTruss
from Georgia
Verified Purchase:Yes
H&R Block is my go-to tax software every year. The company consistently puts out a good product that makes sure my returns are up-to-date and audit-proof. I plan to continue using this in the future.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Terrible experience using HR Block Maryland State
on May 25, 2024
Posted by: wroth53
from Salisbury, MD
Verified Purchase:Yes
For the second year in a row I have had significant incomplete forms produced. Both rejected by Comptroller of Maryland Tax authority. Last it resulted in a 9month delay in receiving our tax refund. Concerned I had the this years HR Block forms reviewed by personnel at the Comptroller’s Office; and informed of multiple missing entries/fields not completed. They did my taxes for me.
I have been a Kiplinger then HR Block tax software utilizer for over 20 years, and thought to try again this year despite last year’s delay. I will go otherwise next year.
I have been a Kiplinger then HR Block tax software utilizer for over 20 years, and thought to try again this year despite last year’s delay. I will go otherwise next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GR57
from Knoxville, Tennessee
Verified Purchase:Yes
I have only one reason for this not being a 5-star rating: your platform is built on Microsoft Internet Explorer. They no longer support that browser, but luckily I was able to download IE for your software. Chrome or Edge have been out for years. Why haven’t you updated your end? Get after it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: TWright48855
from Hartland MI
Verified Purchase:Yes
I’ve been using H&R Block tax software for years and it has worked great for me! It does whet it promises!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jerrymoto4307
from Bisbee,AZ
Verified Purchase:Yes
Followed the flow of records required and found myself done in no time at all. Easy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 29, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock