I've been using H&R Block for several years now and it's a familiar platform. However, I believe even my first time, I found it simple to follow and easy to use.
Somehow my tax return figures were not accepted by the state and I had an unexpected liability. The amount was not enough to fight so just writing it off. HRB missed something in my return so not very happy.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
After a major Windows upgrade, there was a major database problem. I would have to delete the app and reinstall it for the app to read what I had created previously. This happened on each app for at least the last three years.
The download for stock trades failed because the limit set in Tax Software is too low. I have more than 5000 trades. The software got hung. Bad design. Sorry.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience