I accept the initial cost for the software because I don’t have a choice. The added charge for electronic state filing should be outlawed. It costs you nothing extra and the state saves money. You should be embarrassed.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
The Federal information did not transfer correctly to the State return I recognized this and had to call the help line to guide me (over and hour on the phone) how to override information on the state form in order to file. I did not trust filing the state electronically so I had to print and mail the return. Very disappointing.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
After downloading I was able to transfer my information from my 2022 return with no problem. Entering 2024 data was very easy and calculations correct.