We’ve been using HRB for more than 10 years. It has always been easy to use and effective. Any time we had questions we merely called local office for advice or clarification. Refunds without question.
The tax software is nice and easy to use. I would have given it 5 stars if the forms were delivered sooner. I need form 2210 since I pay estimated taxes. It cannot change much each year but I have to wait until end of February for it to be available each year before I can finalize my taxes.