I’ve used H&R Block software for years. It’s always been easy to use. There has never been a problem with my returns. Filing electronically has been easy.
I have used both HR Block TaxCut and TurboTax and have leaned towards HR Block as my preference. I was disappointed this year with 2 things. 1) The software did not seem to provide all the forms needed to file for solar water heater credits. 2) There was a delay in submitting my federal tax due to a software glitch that took about a week to resolve. Then I discovered that because of the energy credits, I had to file both federal and state on paper. This delayed my filing for the refunds. I prefer electronic for the speed. Perhaps TurboTax would have been similarly frustrating but I am considering using them next year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used the program for several years now and it has always been easy to use. No errors and the electronic transfer is a great feature, very safe and secure.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I wish I could have gotten some back. One would think that in my tax bracket as a retired teacher I could have seen some benefit in income taxes. But that is not H&R’ s fault. H&R makes it very clear how to file and most of the interpretation is done for you. Filing electronically was also very easy; the IRS accepted everything and took my money within 24 hours. The best was not having to fret over stupid details or whether it was all there. It was a welcome relief.
Pros: Easy to prepare, Easy to import documents, Fast