Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(113,949 Reviews)
Rating breakdown 113,949 reviews
5 Stars
76,775
4 Stars
20,460
3 Stars
6,900
2 Stars
3,806
1 Star
6,008
84%of customers recommend this product.
(
31,550 out of
37,548)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
1
MN Errors Do Not Use Software
on July 4, 2020
Posted by: jeffminnesota
from Minneapolis MN
MN will compute social security subtraction for schedule M1M. Software support says too bad override it and mail it. This is unacceptable behavior for a top tax preparation firm. Fix the program.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Can't e-file.
on July 14, 2020
Posted by: Bob879
from Rockledge, FL
Unable to efile. Keep receiving same error message: "We're unable to e-file your return. We're investigating the problem and are trying to resolve it."
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Should have tried turbo tax
on July 16, 2020
Posted by: Christi p
from Arnold
My husband tells me every year why I choose this? It’s because I have it saved in my computer and it makes it easier. Yes I said easier but that’s not even true. This year on top of everything else, it is so far charged me three times for one state filing. It is repeatedly charged me for the same state filing.That was rejected. I would think that they could auto fill the information that was needed to file that
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Mark LaMoy
from Lawrenceville, GA
Verified Purchase:Yes
The product would not install on my computer. Very frustrating.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: A cpa
from FAIRFAX va
Verified Purchase:Yes
As far as tax software goes, my least favorite. Interface is very old (think windows 3.1). Quirky doesn’t pick wveyoup from prior year audit, had to spend 30 minutes to figure it out because the Audit verifier kept telling me I was missing info. After 3 years of trying to save a few bucks, I’m going back to taxact for 2020
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: DCS_
from Rochester, NY
Verified Purchase:Yes
I have enjoyed this software for many years. But I encountered a bug that caused me hours of work and was unable to find any way to report it.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Found 3 or 4 bugs this year! So disappointed :(
on July 18, 2020
Posted by: Chris in California
from LA County, California
I have been happily using H&R Block software for at least 20 years and do taxes for relatives besides my own. This year was horrid. The bugs found were:
For the IRS, couldn't report a QCD taken from an Inherited IRA. :(
For Calif, couldn't enter the excess over-payment from 2018 to be carried over to 2019. :(
For Calif, couldn't report dividends that were taxable federally but tax-free for Calif. (It only allowed fed tax-exempt to be carried over to the state.) :(
When the Capital Gains carryover is different federally and for the state, I could enter the California carry-over from 2018 but it wouldn't show me the calculations for how much carry-over is left for next year. I have to dig out paper forms to calculate it. (This is for a return where the AGI is less than the Standard deduction) so all of the $3,000 is not used.)
In addition, I used the "Help" section to search for about 10 different keywords, but none were found. So, why even have a "Help" section?
I ended up re-doing the whole state return by hand and mailing it thru the Post Office.
Next year, I will likely move to a competitor for whom my friends give good reviews.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
What an upsetting disaster. I owe thousands more
on July 18, 2020
Posted by: Karl G
from Oceanside, Ca
Verified Purchase:Yes
What an upsetting disaster. As I was submitting my tax forms and $ to the IRS and State, the Block system recalculated my taxes adding thousands more to what the software calculated minutes before. Minutes before the Block software said I was audit proof and things were OK. Now I have to buy another brand of software and submit and amended return.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock