I had to do a lot of digging to file my tax return and get the best return. The path your software led me down did not present all options and forms. The state of Ct software had no in-depth questions or suggestions.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Does what I want in a very simple manner. Nice to load last years info, then just make any changes easily. Electronic filing is very simple and can use for other family members too.
Pros: Easy to prepare, Easy to import documents, Fast
I had multiple problems filing with you and the California franchise tax board. I likely will not use your services next tax year.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I switched to H&R Block software due to a compatibility issue with an old computer. Very satisfied with the performance and ease of use. I stayed with the product for the same reason.