Easy to understand interview questions from the software result in ready-to-file tax returns for federal and local. Free filing on federal. I wish state was the same.
I was surprised (disappointed) when I used H&R Block tax software for tax year 2023. We had Solar installed and wanted to get the fed and state tax rebates. It was able to handle the fed rebate, but unable to handle the state. I had to download the state form, fill it out, PRINT my other state forms and MAIL them. I have not mailed a stack of tax forms for 10 years. Of course it took 10 weeks to get my state rebate as a consequence. Poor.
I have been using H&R Block software to prepare my own returns and those of family for several years. Never a problem, always easy to load, use, and file.
I’ve been using software for years it works well but is difficult to use because of poor visual enhancing featues. I’ve shared this to you but still see no improvement.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I've used tax software from the earliest versions. I switched to H&R when the market leader jacked the prices excessively. I will always buy on value first.